Posted tagged ‘spanish inquisition’

What’s in a name? That which we call a Rose by any other name would smell so sweet

April 19, 2012

Now go on, you didn't expect to be seeing them today, did you?

It’s been ages since our last guest post (well, since 26 March anyway) and we were beginning to think that perhaps no-one else had any interesting or amusing points about local government which they wanted to share with us and our readers.  That was when this work of art popped into our inbox (welovelocalgovernment@gmail.com by the way) and proved us wrong in the most wonderful way, so here it is in all its glory.  If you’ve got something you think would interest or amuse us or our readers send it in and you too could see your name up in pixels, but first enjoy and chip in yourselves.

The colleague who sits next to me is a slammer.

Most of the time she is very calm at work; while everyone is stressed she is usually the relaxed one. However she does get stressed and she deals with this by slamming down the phone. She will tend to be as sweet as pie on the phone but I know she is angry at the caller because she slams down the phone at the end of the conversation. At times this may be led by an appropriate outburst.

The other day she really slammed down the phone. Any harder and she would have broken the head piece, gone through the desk and met the floor. Once said phone was down, she whispered under her breath, in that kind of whisper that everyone care hear within a mile of you, “No Madam I am not going to refund your *%*! parking ticket, as my job is to collate performance data on education, not to deal with parking tickets and anyway, I have no idea what our *%”! parking policy is.” What had caused this outburst? Quiet simply the call centre had put through a resident wanting to complain about parking to someone who had nothing to do with parking.

I’m sure we’ve all experienced this. When a call comes through that has nothing to do with your job. Sometimes you can understand the mistake (I know Scrutiny Officers get calls about security), sometimes it is just bizarre (I know an Engagement Officer who gets a call about the Borough’s flood defences). But you know what? I don’t think it’s the person at the call center or reception’s fault.

No; its our job titles.

Look at your job title now. If you had no idea what your job was, would you understand what it was you did just by your job title? I’m willing to bet the amount of the Country’s Deficit, that the answer is no. I’m also willing to bet you are sick and tired of having to explain what it is you do after you have met someone for the first time and they have given you a blank look when you have told them your job title. You may even have a set phrase, “Its like…” I’m also willing to bet that the majority of your friends and family haven’t a clue what it is you do, because they have turned off before you have even started said explanation. And you know what, nearly every job title in local government is like this (go on look at the job title of a person in the team next to you…see, I’m right!). (more…)