Posted tagged ‘research’

Invisible You

March 3, 2011

Surely we know what we're talking about?

For Valentines Day my other half gave me a very unexpected and welcome surprise by writing a piece for us on how involved she felt she was and wanted to be with her local Council.  She shared that she had very little to do with the council, instead trusting them to do what was needed as well as they could.  Whilst some people felt that this was an old fashioned view which doesn’t exist any more, I can assure you that it is alive and kicking at home!

It got me thinking about how much time and effort we put into engagement with the public and whether or not it is effort well spent.  I speak with a small degree of knowledge having worked I the public engagement arena for almost 16 years in one form or another, both in the public and voluntary sectors.

In my current workplace we are constantly developing things which affect our residents: action plans, strategies, policies, procedures, and headaches amongst others.  As is the way with any hierarchical organisation the real work is done by operational staff who generally know their onions, and base their thoughts and ideas on extensive theoretical and practical knowledge mixed with a healthy dose of experience.  They rarely suggest anything outrageous, and generally strive to do what is best.

These plans and projects then begin their slow crawl through the bureaucratic process to get signed off and implemented: this often involves a variation on taking it to their team, their line manager, their service head (and their team), their director (and their team) and potentially on to the chief exec and then on in turn to elected members and/or mayors and their advisors.  None of this is quick, and with each new person or group comes a perceived requirement to change a bit here or ask a pointless question there.

And of course at the final hurdle comes the usual phrase: have you done any consultation with the public?  No?  Well, go away and do it and then come back when you have. (more…)