Posted tagged ‘recommend’

Just a little effort

December 1, 2010

Today I got a phone call.  Not in and of itself an exciting event admittedly; in fact it was nothing to do with my day job at all, and was someone who was trying to get through to the rent office to pay their bills.  I work nowhere near this team and have never even encountered them, so had to rely on the vagaries of our intranet and internal phone list to find a suitable person to put them through to, which I did.  I also gave them the number I was sending them to, just in case they got lost along the way.

Normally that would be that and I’d go about my day, forgetting about them as surely as a politician forgets a manifesto pledge.  However, today I decided to take a leaf out of my own book and do something a bit extra.  We have new fangled phones in the office which record the phone numbers of incoming calls, in case you miss them or want to call someone back easily.  So I did a little research, found out a few more rent-related numbers in the borough and called the person back in the afternoon to check whether or not they had got through to someone and sorted out their issue.

Okay, so I got through to an answerphone, but I left a message and my number along with a message to explain that I wasn’t stalking them.  All of this took an extra couple of minutes, but I’d like to think that it might have had the dual benefit of helping that person out and also giving them a good experience of calling the Council.  In the grand scheme of things it was no hassle, and had the added bonus of making me feel like I’d done at least one good turn for the day. (more…)