Posted tagged ‘internal business units’

Internal markets in the council

April 14, 2011

Now, that's what I call an internal market

I had a Chief Executive who said that if the work we were doing was not directly benefitting or serving a member of the public then we were probably doing the wrong thing. In the same organisation we were told to focus closely on what the needs of our customers were and seek to deliver it. Finally, I was told, as a member of a support service, that I needed to ensure that I was delivering what the frontline service needed and not just what I felt was important.

All of the three statements are correct and not necessarily mutually exclusive.

However, they do highlight the complex position that people within support services are often in. On the one hand they usually have a formal role to undertake, such as audit, finance or legal services. On the other hand they are working for a public service and therefore should be serving the public and finally they are a SUPPORT service so should really just work for the service they are supporting.

It is a quandary that local authorities have long been trying to straighten out and one of the favoured tactics is to set up the internal business unit, or if this is a bit much, the approximation of an internal business unit.

The support service can then charge the frontline services in the council for their work.

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