Posted tagged ‘helen reynolds’

‘The world hasn’t ended’: what happens when you give all staff access to social media

March 7, 2012

Many different ways to bring about the apocalypse

We absolutely love a guest post (two in two days!) and when we get offered a guest post by a fellow officer who we all respect a lot (admittedly from afar) it is impossible to say no. In this case we have also waived our anonymity rule to give full credit to Helen Reynolds (a communications officer tasked with developing social media) and Monmouthshire County Council (who she works for). In this post Helen discusses what happens when you give staff access to social media. Apparently, the world doesn’t end (who knew?). So without further ado and with many thanks to Helen please enjoy today’s post:

In January 2011 we opened social media access to all staff at Monmouthshire County Council and now everyone who uses the internet for work can look at Facebook, Twitter, YouTube, blogs and other social media whenever they want.

This seems to be a rare thing in the public sector, I don’t know another organisation that has done it. People often ask how it’s going and my answer is usually ‘well, the world hasn’t ended’.  In fact, it’s really breathing life into our council and communities at a time when our organisation is going through a lot of change.

As we said in the staff e-zine when we first opened access, one of our values is openness and our staff are trusted to make the most of the networks and conversations possible using social media. Social media is a great way for us to engage more effectively with colleagues, residents and partners so it’s an opportunity that can’t be missed.

We’ll make some errors and we still have work to do on getting better at using these channels but we’ve made a start.

It seems all the issues we debated before and since this happened aren’t about social media at all – they’re about the way we work. Here is some of what we’ve learnt.

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That was the local government week that was

February 10, 2012

Goodbye to a mild January, hello to a wintry February!  While local government has been working to cope with the snow, other work has not sat still.  Here’s our round-up of some of our favourite blog posts of the week.  If you’ve got others you think we’ve missed, tweet us @welovelocalgov or share it in the comments below.

Coming hot on the heels of our own post looking at local government websites comes this thought provoking post from Ben Welby, in which he talks about the possible implications of the recently launched gov.uk website.  We are cautiously excited about the possible options ahead of us, and Mr Welby puts this across across perfectly.

And it’s all happening in the open. Since before the launch of AlphaGov there has been a steady flow of information covering the wider strategy for how the Government Digital Service imagines the future to look. The code is open source and therefore freely available, fixes are being contributed by the public and the beta is changing on a dailybasis. They’re up front about what’s not there (yet) but they’re equally clear that gaps will be plugged as and when they get there.

If ever you were to believe hype, I’d say this would be the moment.

Some of the WLLG crew have got in trouble in the past for constantly asking ‘why not’ rather than ‘why’ when an idea for a new project comes up; depending on the situation, either question bears asking.  However, the ever inspiring @helreynolds of Monmouthshire fame has popped something on the always interesting comms2point0 blog post asking a different question altogether; ‘what if…’ (more…)