Posted tagged ‘hammersmith and fulham’

Royal decisions

October 25, 2010


Sign of the times or advanced warning?


The Royal Borough of Kensington and Chelsea, Hammersmith and Fulham and Westminster councils announced on Friday morning that they will be investigating sharing all of the services provided by their councils.

The response in the media was suitably ridiculous.

The most commonly asked question from the great and the good in our media was how local people would know who to contact when they needed to get in touch with their local authorities.

This 100% missed the point. If I need social care, admissions information for my child or simply to pay a parking fine I don’t really care where the people I call are: I just want them to come and provide the service. Birmingham council is much bigger than this merged council will be and no-one gets upset that they don’t know who to call.

There are practical issues to overcome for sure but very few of them are related to the way that people get in contact with the council.