Posted tagged ‘fear’

Fingers in our ears

September 7, 2011

Constructive criticism isn't found in the sand

We’ve all heard people criticising the council before. Whether it’s been through corporate complaints and members enquiries, through standing behind someone in a queue at a Council office or even just sitting at home listening to a friend or family member maon about the potholes in the road; criticism is everywhere.

This also isn’t restricted to ‘real world’ settings. Increasingly people are criticising councils digitally, through e-mails, Facebook postings and groups, Twitter, forums and other online spaces, people more than ever are telling us and the rest of the world what they think.

So what do we do with all this valuable feedback? Do we thank them for this information, even if it’s usually negative, and go about righting wrongs where possible and explaining our positions when not? Do we collect it all and analyse it in a darkened room, adding it to reams of resident survey findings and referring to it in reports?

Or do we pointedly ignore it, refusing to do anything unless prompted to directly and making sure that no online space provided by us has anything other than positive news on it?

I’ll give you one guess.

The overwhelming majority of councils in the experience of this blogger sadly seem to be making the final option presented there their preffered MO. Whilst individual officers may go out of their way to search out and collect this information in the full knowledge of how useful it may be, collectively as organisations we tend to take the ostrich approach instead. (more…)

Oliver Letwin: Fear doesn’t come cheap

August 3, 2011

Am I afraid? Does this face look afraid?

The comments of Oliver Letwin over the weekend have caused quite a stir within the Public Sector. In case you missed it (where have you been?) Mr Letwin said:

“You can’t have room for innovation and the pressure for excellence without having some real discipline and some fear on the part of the providers that things may go wrong if they don’t live up to the aims that society as a whole is demanding of them,”

“If you have diversity of provision and personal choice and power, some providers will be better and some worse. Inevitably, some will not, whether it’s because they can’t attract the patient or the pupil, for example, or because they can’t get results and hence can’t get paid. Some will not survive. It is an inevitable and intended consequence of what we are talking about.”

In response some of our favourite blogs sought to make sense of things. Fighting Monsters took him to task in an article entitled ‘why I despise Oliver Letwin’ which amongst many points said the following:

What kind of society have we become when we feel it is appropriate for a Government ‘Policy Minister’ to drive a disdain and almost bullying approach to a public sector that provides services he will never need?

Meanwhile Flip Chart Fairy Tales got to the bottom of some of Mr Letwin’s more general arguments and looked specifically at the issue of productivity. After agreeing that there has been a fall in productivity alongside an increase in performance he argues about the upcoming savings agenda:

Will more discipline and fear help? Probably not. A bit more discipline wouldn’t go amiss in some areas but it’s not going to save £52bn. If anything, language like this will just further piss off the already pissed off public sector managers, the very people on whom the government is relying to make the changes work.

So what is left to say? Despite all the heat and light about Mr Letwin’s intemperate comments there is a real challenge for Local Government that underpins the Government’s approach.

(more…)