Hello Mr Inspector, not staying for a cuppa?
It’s guest post day at WLLG; today with some provocative thoughts about citizen inspection and life after the audit commission. If you would like to submit a guest post (we love guest posts) please drop us a line at email@example.com but not before you’ve read this:
Every since I was a little girl, I remember taking exams, tests, interviews and answering questions. Our lives revolve around being tested and dreading the results that are posted or emailed to our post and now inboxes. Granted, I still have nightmares about my Maths A-level!
Local authorities are no exception. They used to have multitudes of inspections; Ofsted, CA inspections, peer inspections, cross borough inspections. The list continues. ..
My first ever job in a Local Authority came one month before an Ofsted inspection. Plants appeared from nowhere. The printers started working. We had daily walk abouts from our Director. Supervision notes were sent straight to HR. Desks were cleared. The heating was turned on (it was January at this point). Team meetings were given to ensure we stayed on message.
My role in the Ofsted inspection was to train up 10 community members to mirror their inspection. They would lead on their own line of enquiry and report straight back to Ofsted. We recruited and trained them and they then went out into the world and interviewed and inspected various community centres. When it came to presenting their findings to the inspectors, we all sat at the back with baited breath. I remember the whole room going quite still in preparation for their verdict.
These particular community members graded us as a good council. Exceptional was a far way off for them. Ofsted left praising the scheme and the community members, thoroughly impressed that they could give their views. My Director gave me a nod of approval. I had passed my probation!
The reason I’m writing this is because I’m a keen follower of the political party conferences. I have been watching my sector – engagement and consultation – closely over the last few months. I have been seeing changes from slogans such as the “Big Society” to “community auditors” and “governors”. The Tory’s have been shouting about local inspections, led by local people.
With the audit commission being abolished – this begs the question of: “who makes sure that Local Authorities are doing their best for the community?” KPI’s have gone, Government Offices, standardised inspections have gone… are we asking communities to take control? If we are, I foresee some major problems ahead:
- Local Authorities have so much jargon embedded in them, that a friend of mine is creating his own Jargon App for his iPhone. Even my Director pulls me aside after a meeting and asks me what a LSP is (less said the better here). How are we going to get back to speaking plain English. Is it possible?
- Some Authorities enjoy the power of community control. I have seen a number of inspections now, and they are always polished, or steered to support a better inspection result. Asking them to give that up won’t be an easy sell. I can see community leaders being given carefully written briefs with no strategic training or support to help the question what information they are being given.
- How much do people really care about the other 15 miles around them? Enough to give up 2 evenings a week away from the kids and X Factor?
- Will they be able to see real change in a tangible timescale? Change for Local Authorities takes years, sometimes decades. I can’t see a father of 3 staying on a committee panel for that amount of time and contributing properly. It is people like him that we need to talk to.
- Won’t it be the same people who attend community meetings at the moment? The ones where the Chair has to have his/her note taker nudge them every so often to prevent them from falling asleep. Or where the tissues come out because Mrs Bailey has had her door kicked in again, but the Police haven’t reported it in the long winded stats they use to throw everyone off the path. The one person who takes over the meeting with the usual doom and gloom; and how the borough/ county isn’t what it used to be. I’m very glad I don’t go to these meetings anymore.
I do worry about this. Interactive, thorough and informed community groups take time, resources and drive to cultivate. With staff being made redundant, old staff taking on additional responsibilities that aren’t their specialities, training budgets slashed – how are we really going to involve our communities in a meaningful and informed way? It’s impossible.
Four steps up the ladder, 14 steps back.
Where is your Local Authority now? Where do you think it will be by the next election?
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