Archive for October 27, 2010

In Defence of Performance Figures

October 27, 2010

 

LG Worker to the rescue

 

I recently wrote a post trashing performance indicators: LG Worker responded in the comments section and so I invited him/her to write a post in defence of performance indicators… And, as if by magic: here it is!

When I first joined Local Government, several Authorities and several years ago, I had a 1 to 1 with a Colleague I saw more as a mentor.  As we sat in the local pub (after work I hasten to add), he turned to me and said, ‘Young Padawan, to progress your career, you should get some Performance Management experience.’  This statement was geeky in two ways.  The first was the reference to Star Wars, as far as I knew I was not a Jedi who had ‘the Force.’   The second was the reference to Performance.

As I was relatively new to Local Government and really to the world of work, I had no real understanding of what Performance was.  The title gave clues but not the full picture.  Anyway, soon after I found myself in the Council’s Performance Team.  Within six months of being there, I could not see the point of my work (how did it connected with the residents?) and had badly messed up a big project.  As this project crashed around me, I decided I needed to take a break and reassess my options.

In the long weekend I took, instead of deciding to give Performance up, I had an epiphany and saw not only how important Performance is but also how it linked back to our ultimate bosses, the residents.  In this period were Performance Indicators are being thrown out (I hear the usual bloggers of this site cheering), I want to defend them and show you why they are a tool we should be holding on to.

Their defence is provided by the four things they help provide; monitoring, accountability, benchmarking and partnership.

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