Posted tagged ‘social media’

The trouble with experts

May 31, 2012

I don’t know everything.  There, I’ve finally said it – there are things which I simply don’t know.  I don’t know how to perform open heart surgery, I don’t know how to land an aeroplane in an emergency and I don’t know how to make Piers Morgan likeable.

I don’t feel bad about this lack of knowledge though, because for all the things I don’t know (except the latterly mentioned Piers Morgan conundrum) there are other people out there who do know how to do these things.  For each of these problems and for many, many others there are experts who have spent their lives (or at least 10,000 hours) learning about a specific topic and becoming the people who deliver solutions.

And then on the other hand are those people who speak with authority on subjects, yet have little to substantiate their attitudes and opinions.  Admittedly this is more of an immediate issue when faced with heart surgery or a descending 747, but in the less extreme world of local government these individuals have the ability to cause more pain, confusion and blockages than a street bought burrito after a night out.

I will use a recent experience to demonstrate my point here, but please don’t think this is confined to any single field of work; these people and attitudes permeate every service and level of local government. (more…)

Update this?

May 8, 2012

Update this.

For those who don’t know me, here’s a little information about my recent activities. Over the bank holiday weekend I took my family out to the park, went to a museum and also caught the new Avengers movie (for an unrepentant geek like me, it’s a fantastic film). At various points over those three days I found myself checking out Twitter and sometimes posting a short message or two about what I was up to, commenting perhaps on the great sporting events which were on offer or just RTing something random I found interesting or amusing.

Usually this activity was accompanied by a familiar discussion between my husband and I: who on earth is interested in any of that?

My other half has accepted that my online activity is something that professionally I get a lot out of. I am not as prolific a personal tweeter as some, but usually post something up a couple of times a day, and invariably these missives are work related. I have a small but growing network whom I swap thoughts, jokes and links with, and sometimes I also tweet about things in my life which take place outside of te regular 9-5. But should I? Should I be mixing the two in some strange life/work cocktail which results in a sore head and regrets, or should I instead invest in some bricks and mortar to build a bit of a chinese wall between them? (more…)

‘The world hasn’t ended': what happens when you give all staff access to social media

March 7, 2012

Many different ways to bring about the apocalypse

We absolutely love a guest post (two in two days!) and when we get offered a guest post by a fellow officer who we all respect a lot (admittedly from afar) it is impossible to say no. In this case we have also waived our anonymity rule to give full credit to Helen Reynolds (a communications officer tasked with developing social media) and Monmouthshire County Council (who she works for). In this post Helen discusses what happens when you give staff access to social media. Apparently, the world doesn’t end (who knew?). So without further ado and with many thanks to Helen please enjoy today’s post:

In January 2011 we opened social media access to all staff at Monmouthshire County Council and now everyone who uses the internet for work can look at Facebook, Twitter, YouTube, blogs and other social media whenever they want.

This seems to be a rare thing in the public sector, I don’t know another organisation that has done it. People often ask how it’s going and my answer is usually ‘well, the world hasn’t ended’.  In fact, it’s really breathing life into our council and communities at a time when our organisation is going through a lot of change.

As we said in the staff e-zine when we first opened access, one of our values is openness and our staff are trusted to make the most of the networks and conversations possible using social media. Social media is a great way for us to engage more effectively with colleagues, residents and partners so it’s an opportunity that can’t be missed.

We’ll make some errors and we still have work to do on getting better at using these channels but we’ve made a start.

It seems all the issues we debated before and since this happened aren’t about social media at all – they’re about the way we work. Here is some of what we’ve learnt.

(more…)

That was the local government week that was

February 10, 2012

Goodbye to a mild January, hello to a wintry February!  While local government has been working to cope with the snow, other work has not sat still.  Here’s our round-up of some of our favourite blog posts of the week.  If you’ve got others you think we’ve missed, tweet us @welovelocalgov or share it in the comments below.

Coming hot on the heels of our own post looking at local government websites comes this thought provoking post from Ben Welby, in which he talks about the possible implications of the recently launched gov.uk website.  We are cautiously excited about the possible options ahead of us, and Mr Welby puts this across across perfectly.

And it’s all happening in the open. Since before the launch of AlphaGov there has been a steady flow of information covering the wider strategy for how the Government Digital Service imagines the future to look. The code is open source and therefore freely available, fixes are being contributed by the public and the beta is changing on a dailybasis. They’re up front about what’s not there (yet) but they’re equally clear that gaps will be plugged as and when they get there.

If ever you were to believe hype, I’d say this would be the moment.

Some of the WLLG crew have got in trouble in the past for constantly asking ‘why not’ rather than ‘why’ when an idea for a new project comes up; depending on the situation, either question bears asking.  However, the ever inspiring @helreynolds of Monmouthshire fame has popped something on the always interesting comms2point0 blog post asking a different question altogether; ‘what if…’ (more…)

That was the local government week that was

January 13, 2012

A few things to read

It’s the second week back at work after Christmas that is a killer; the workload has slowly ramped up and now it’s full pedal to the metal.

Similarly, it has been a busy week in the world of local government links so without further ado:

Whilst the good people at WLLG towers all make use of our twitter account we’re not all fully paid up social media devotees. For this reason this post by Sarah Lay asking the question: “what would your organisation do if one of the free social media platforms they’ve invested in suddenly required you to pay to use?”

Discussing this in more detail she puts the question as such:

But, my mind idly wondered, would councils be so keen to pursue the channel if they had to pay? Indeed, would they be able to pursue it, regardless of desire, in these cash-strapped times? Although we’re all thinking of digital by default (aren’t we?), would a fairly new online channel such as this win out against a traditional channel if there’s only so much money to go around.

It’s a good debate and one that is definitely worth considering, if only so we will properly consider the costs and considerable benefits of these social media platforms.

We’ve become large fans of the excellent Comms2point0 blog in recent weeks and although I think I’ve read it before somewhere this piece from Adrian Short is rather excellent.

(more…)

That was the local government week that was

January 6, 2012

New year and yet the same old picture

As we enter the New Year the people in WLLG towers are filled with optimism. The first week of the New Year has provided it’s usual mixed bunch of headlines and despite everything we are determined not to let it get us down and to follow the lead of the excellent Guardian Local Government Network and be more positive in 2012.

So, starting with the heavy stuff (that we shall not let get us down) the Daily Mail kicked off 2012 with a story about local government pay (quel surprise). This one was about local government pay increments, a topic we have discussed in the past. Here, the Mail ‘discovered’ that:

The survey of 188 councils shows that a shocking 72 per cent use annual increments to reward staff.

It means many Government employees are given more money on the basis of experience rather than performance.

These increments, known as ‘time served’ payments, are usually awarded either in April at the end of the tax year, or on the anniversary of the employee joining their council.

Local authority pay rates published by Unison, the public services union, show there are 49 distinct salary increments for staff earning between £12,145 and £41,616, no matter how well they are doing their job.

It’s hard to get as upset as the Daily Mail did about this but it does raise a pretty serious issue for local government. Are we serious about pay cuts and pay freezes including those for people with less than four years in a particular role with the understanding that this is fairer than just freezing the salary of those with long service?

And secondly do we believe that paying increments based on service time is better than putting in increments based on performance? I favour the latter but I think it is part of a fundamental decision that local government still needs to make.

(more…)


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